Frequently Asked Questions

1. Choose the product you want and select any available options.
2. Add the product to your cart.
3. Review your products, quantities and prices.
4. Proceed to checkout.
5. Enter your contact and shipping information.
6. Select an available shipping and payment method.
7. Review your final total before submitting the order.

After successful checkout, an order confirmation page should appear, and a confirmation email may also be sent to the email address used at checkout.

A successful order normally generates a confirmation containing your order number and purchase details.

If you do not see the confirmation email, check your spam, junk or promotions folder before contacting customer support.

Use the product page to add an item. Open the cart icon to review selected products, adjust quantities or remove an item before checkout.

Product availability can change before the order is completed.

Enter an eligible promotional code in the discount or promo-code field shown during checkout and select “Apply.”

Confirm that the discount appears in the order summary before completing payment. Codes may be subject to expiration dates, minimum order requirements, usage limits or product exclusions.

Current payment methods are displayed during checkout and may depend on your country, device and payment provider.

Where available, options may include PayPal, eligible credit cards, eligible debit cards or other methods displayed by the checkout system.

If PayPal is displayed as an available option, select it during checkout and follow PayPal's instructions to authorize payment.

Possible reasons may include:

• Incorrect billing details
• Insufficient funds
• Bank security restrictions
• Failed authentication
• International payment restrictions

If your details are correct and payment continues to fail, contact your card issuer or payment provider.

Payment information is generally handled by the relevant payment processor or payment gateway.

Please never email MYRENOVA™ your full card number, CVV/CVC code, banking password or account password.

Most orders are prepared within approximately 2–5 business days.

During high-demand periods, processing may take up to approximately 6 business days.

Unless a different shipping amount is displayed during checkout, the standard shipping fee is USD $6.99 per order.

• United States: approximately 8–14 business days
• Canada: approximately 10–16 business days
• United Kingdom: approximately 10–16 business days
• Australia: approximately 10–16 business days
• Other international destinations: approximately 14–21 business days

Transit periods are estimates rather than guaranteed delivery dates.

Tracking may require approximately 1–3 business days after shipment before the first carrier scan appears.

A temporary lack of movement does not necessarily mean the parcel is lost.

Contact service@myrqena.com as soon as possible.

Where possible, we recommend contacting us within approximately 12 hours after purchase.

Changes cannot be guaranteed once an order has entered fulfillment or shipment.

Cancellation requests should be submitted as soon as possible. If the order has already entered fulfillment, been packed or shipped, cancellation may no longer be possible.

In that situation, the applicable return procedure may need to be followed after delivery.

Email service@myrqena.com with your order number and a description of the missing product.

Where helpful, include photographs of the received package, contents and shipping label.

Contact us with your order number and clear photographs of the item received.

Depending on the circumstances, the appropriate resolution may include replacement, refund or another suitable remedy.

We recommend reporting visible shipping damage within 72 hours of delivery where reasonably possible.

Please provide your order number, photographs of the product, packaging and a short explanation of the damage.

First check:

• Around the delivery location
• With household members or neighbors
• Building reception or mailroom
• Parcel lockers
• The carrier's delivery information

If the parcel still cannot be found, contact customer support with your order and tracking numbers.

MYRENOVA™ generally provides a 30-day return period from the date of delivery, subject to eligibility requirements and applicable consumer law.

Contact service@myrqena.com before shipping anything back.

Please provide:

• Your order number
• The product being returned
• Your reason for the return
• Relevant photographs where appropriate

No. The legal business address displayed on myrqena.com is not automatically the return warehouse for every order.

Please obtain the authorized return destination from customer support before shipping an item.

Once an eligible authorized return has been received and reviewed, approved refunds are generally processed within approximately 10 business days.

Your bank or payment provider may need additional time before the funds appear.

MYRENOVA™ uses supported ecommerce and third-party payment-processing technologies intended to provide a secure checkout environment.

No online system can be guaranteed to be completely risk-free, but reasonable security measures are used to protect information.

Personal information may be used to process orders, provide customer support, arrange shipping, prevent fraud, operate the website and provide other services described in the MYRENOVA™ Privacy Policy.

For the best experience, use a current version of a modern browser such as Google Chrome, Safari, Mozilla Firefox or Microsoft Edge.

MYRENOVA™ may ship to supported international destinations. Availability depends on destination, product, carrier coverage, import restrictions and checkout configuration.

International shipments may be subject to customs duties, VAT, import taxes, brokerage charges or other fees.

Unless checkout clearly shows these charges as prepaid or included, they may be collected separately by the destination authority or carrier.