Privacy & Personal Data Policy

Last Updated: September 11, 2026

At MYRENOVA™, we recognize the importance of protecting personal information and explaining clearly how customer data is handled.

MYRENOVA™ is owned and operated by Shenzhen Saijin Technology Co., Ltd. This Privacy & Personal Data Policy describes how Shenzhen Saijin Technology Co., Ltd. (“MYRENOVA™,” “we,” “us,” or “our”) may collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, create an account, place an order, or otherwise use our online services.

By accessing or using our website, you acknowledge the data practices described in this Policy.

1. Who Is Responsible for Your Information?

The business responsible for operating the MYRENOVA™ online store is:

Brand Name: MYRENOVA™
Legal Company Name: Shenzhen Saijin Technology Co., Ltd.
Business Address: Building 3, Factory Unit 201 (Floors 1–4), No. 58 Puxia Road, Liuyue North Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email: service@myrqena.com
Customer Service Phone: +86 755 8418 7272 / +86 755 2853 8381

Shenzhen Saijin Technology Co., Ltd. is responsible for customer-facing operations and the handling of personal information associated with the MYRENOVA™ store, subject to applicable law.

2. Information We May Collect

The information we collect depends on how you interact with our website and services.

Information You Give Us Directly

When you place an order, contact customer support, create an account, subscribe to communications, or otherwise interact with us, we may receive information such as:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping or delivery address

  • Account details, where account functionality is available

  • Order and purchase history

  • Product preferences

  • Customer service correspondence

  • Information you voluntarily provide through forms or messages

Order and Transaction Information

When you make a purchase, we may receive information relating to:

  • Products ordered

  • Order value

  • Transaction status

  • Payment method type

  • Billing details

  • Delivery information

  • Refund or return status

Payment-card information is generally submitted directly to the relevant payment processor or payment gateway. We do not ask customers to send complete card numbers, card security codes, or online banking passwords to us by email.

Information Collected Through Your Device

When you use our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic region derived from technical information

  • Referring website or page

  • Pages viewed

  • Session activity

  • Date and time of visits

  • Shopping cart interactions

  • Cookie and similar technology identifiers

This information helps us operate, secure, understand, and improve our website.

3. Why We Use Personal Information

We may use personal information for legitimate business purposes connected with operating the MYRENOVA™ store.

These purposes may include:

Order Processing

We use relevant customer information to:

  • Confirm purchases

  • Process transactions

  • Arrange fulfillment

  • Prepare shipments

  • Provide delivery information

  • Manage returns, exchanges, or refunds

  • Handle order-related customer service

Customer Support

We may use your contact and order information to:

  • Respond to inquiries

  • Locate an order

  • Investigate delivery problems

  • Resolve product-related concerns

  • Assist with returns or refunds

Store Operation and Improvement

Information may be used to:

  • Operate website functionality

  • Maintain shopping carts and checkout functions

  • Understand how customers use the website

  • Identify technical problems

  • Improve navigation and store performance

  • Develop or improve products and services

Security and Fraud Prevention

We may process information when reasonably necessary to:

  • Detect suspicious transactions

  • Reduce fraud

  • Prevent unauthorized account activity

  • Protect customers and our business

  • Enforce store policies

  • Maintain website security

Marketing Communications

Where permitted by applicable law, and where consent is required, after obtaining the appropriate consent, we may send:

  • Product announcements

  • Promotional offers

  • Store updates

  • Marketing communications

You may unsubscribe from promotional emails using the unsubscribe method provided in the communication.

Transactional messages relating to an existing order are separate from marketing communications.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may support different functions.

Essential Technologies

These help provide core website functions such as:

  • Shopping cart operation

  • Checkout

  • Security

  • Account sessions

  • Website preferences

Analytics Technologies

These may help us understand:

  • Website traffic

  • Page performance

  • Visitor interactions

  • General website usage

Advertising Technologies

Where applicable and permitted, advertising technologies may help:

  • Measure advertising performance

  • Understand whether advertisements lead to website visits

  • Deliver or measure relevant marketing content

Depending on your location and the technologies in use, you may be presented with cookie or privacy choices.

You may also be able to control cookies through your browser settings. Blocking certain cookies may affect the operation of some website functions.

5. How Personal Information May Be Shared

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment processors

  • Payment gateways

  • Ecommerce platform providers

  • Shipping and logistics companies

  • Warehousing or fulfillment providers

  • Website hosting providers

  • IT and cybersecurity providers

  • Customer support service providers

  • Analytics providers

  • Advertising and marketing service providers

  • Professional advisers where necessary

These parties may process information according to their respective roles, contracts, policies, and applicable legal requirements.

We do not sell customer personal information to third parties in exchange for direct monetary payment.

However, certain advertising or analytics activities involving cookies or similar technologies may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where applicable law provides related rights, eligible customers may exercise those rights as described below.

6. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method selected, those providers may collect information such as:

  • Cardholder name

  • Billing address

  • Card details

  • Payment account information

  • Transaction authentication data

Payment providers process this information according to their own security practices and privacy policies.

MYRENOVA™ does not intentionally store customers' complete credit or debit card numbers on its own customer support systems.

Customers should never send full card numbers, CVV/CVC codes, passwords, or other highly sensitive payment credentials to our support email.

7. Advertising and Analytics Providers

We may use third-party services to understand website performance or measure advertising campaigns.

Depending on the services active on our website, providers may include platforms such as:

  • Google

  • Meta platforms, including Facebook and Instagram

  • Other analytics, advertising, or ecommerce service providers

These providers may use cookies, pixels, identifiers, or similar technologies according to their own privacy policies.

The availability of advertising settings, opt-outs, or consent controls may vary by provider and jurisdiction.

8. International Processing of Information

Because we operate an online business and may work with service providers located in different countries or regions, personal information may be processed outside the country in which you live.

Privacy and data-protection laws may differ between jurisdictions.

Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfill orders

  • Maintain transaction records

  • Provide customer support

  • Comply with accounting or tax obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Meet applicable legal requirements

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and operational needs.

10. How We Protect Information

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Measures may include, where appropriate:

  • Encrypted data transmission

  • Access controls

  • Secure payment processing

  • Authentication measures

  • Fraud-prevention systems

  • Limited access to customer information

No website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions when using online services.

11. Your Privacy Choices and Rights

Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your data is processed

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Request portability of certain information

  • Opt out of certain targeted advertising, sharing, or sale activities where legally applicable

Not every right applies in every jurisdiction or circumstance.

We may need to verify your identity before processing certain privacy requests.

To submit a privacy request, contact:

service@myrqena.com

Please state clearly that your request concerns your personal information or privacy rights.

12. Marketing Preferences

Customers who receive promotional emails may unsubscribe using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing does not necessarily stop essential communications regarding:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Security

  • Customer support

We may need to continue sending these non-promotional communications when necessary to provide services you requested.

13. Browser Privacy Signals

Some browsers and devices provide privacy preference signals or tracking-control features.

Our response to these signals may depend on:

  • The technology used by our website

  • Applicable legal requirements

  • Supported browser standards

  • Third-party services active on the site

Where applicable law requires us to recognize a supported legally valid opt-out preference signal, we will process that signal as required.

14. Children's Privacy

Our website is intended for general consumer shopping and is not designed specifically for children.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information through our website without appropriate authorization, please contact us at:

service@myrqena.com

We will review the request and take appropriate action where required.

15. Third-Party Websites

Our website may contain links to websites, applications, payment providers, or services operated by third parties.

Once you leave our website, the privacy practices of those third parties are governed by their own policies.

MYRENOVA™ does not control the privacy practices, security measures, or content of independently operated third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

16. Security Incidents

If we become aware of a security incident involving personal information, we will investigate and respond appropriately.

Where applicable law requires notification to affected individuals, regulators, or other authorities, we will provide such notices in accordance with the applicable legal requirements.

17. U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state and whether a particular law applies to our business, those rights may include:

  • Accessing personal information

  • Correcting personal information

  • Requesting deletion

  • Obtaining a copy of certain personal information

  • Opting out of targeted advertising

  • Opting out of certain sales or sharing of personal information

  • Appealing certain decisions relating to privacy requests

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Requests may be submitted to:

service@myrqena.com

Eligibility and available rights depend on applicable law.

18. EEA and UK Privacy Rights

Where the General Data Protection Regulation, UK GDPR, or similar legislation applies, personal information may be processed on one or more lawful bases, depending on the circumstances, including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent, where required

Eligible individuals may have rights including access, rectification, erasure, restriction, objection, and data portability.

Where processing is based on consent, you may generally withdraw that consent subject to applicable law.

19. Updates to This Privacy Policy

We may revise this Privacy & Personal Data Policy periodically to reflect:

  • Changes to our services

  • Changes to technology

  • Changes to business practices

  • New legal or regulatory requirements

When changes are made, the revised version will be posted on this page with an updated “Last Updated” date.

We encourage customers to review this page periodically.

20. Privacy Questions and Contact Details

If you have questions about this Policy, wish to exercise an applicable privacy right, or have concerns regarding how your information is handled, please contact us.

MYRENOVA™ Customer Support

Legal Company Name: Shenzhen Saijin Technology Co., Ltd.

Business Address:
Building 3, Factory Unit 201 (Floors 1–4)
No. 58 Puxia Road, Liuyue North Community
Henggang Subdistrict, Longgang District
Shenzhen, Guangdong
China

Email: service@myrqena.com

Telephone:
+86 755 8418 7272
+86 755 2853 8381

MYRENOVA™ is owned and operated by Shenzhen Saijin Technology Co., Ltd.