Shipping & Delivery Policy

Last Updated: September 11, 2026

At MYRENOVA™, we aim to provide a clear and dependable delivery experience from the moment an order is placed until it reaches its destination.

This Shipping & Delivery Policy explains our general order-processing times, shipping charges, estimated transit periods, tracking procedures, international delivery requirements, and what to do if a shipment is delayed, lost, or damaged.

MYRENOVA™ is owned and operated by Shenzhen Saijin Technology Co., Ltd.

1. How We Fulfill Orders

Orders may be prepared and dispatched through different fulfillment locations depending on:

  • Product availability

  • Destination country or region

  • Inventory location

  • Carrier availability

  • Operational requirements

Depending on the order, products may ship from a manufacturing facility, warehouse, or regional fulfillment partner.

This fulfillment structure helps us manage inventory efficiently while serving customers in different markets.

An order containing multiple products may occasionally arrive in more than one package if the items are fulfilled from different locations.

2. Order Processing Time

Before an order is handed to the carrier, it may go through order verification, inventory confirmation, preparation, quality checks, and packaging.

Standard Processing

Please allow approximately:

2–5 business days

for most orders to be prepared for shipment.

Business days generally exclude weekends and applicable public holidays.

Peak Shopping Periods

During periods of unusually high demand, including:

  • Major holidays

  • Promotional campaigns

  • Seasonal sales

  • Product launches

processing may take up to approximately 6 business days.

Processing time is separate from the estimated transit time after shipment.

3. Shipping Charge

Unless a different shipping charge is clearly displayed during checkout, a standard flat shipping fee of:

USD $6.99 per order

applies.

The final shipping charge applicable to your purchase will be shown before you submit payment.

If a promotional shipping offer applies, the checkout page will reflect the applicable discount or adjusted shipping cost.

4. Estimated Delivery Time

After an order has been processed and dispatched, estimated transit times are generally as follows:

Destination Estimated Transit Time
United States 8–14 business days
Canada 10–16 business days
United Kingdom 10–16 business days
Australia 10–16 business days
Other International Destinations 14–21 business days

These periods are estimates rather than guaranteed delivery dates.

Actual delivery time may vary due to circumstances such as:

  • Carrier network conditions

  • Weather

  • Public holidays

  • Customs clearance

  • Local postal operations

  • Remote-area delivery

  • Incorrect or incomplete shipping information

  • Unusually high parcel volumes

We recommend allowing additional time during major holiday periods.

5. Processing Time vs. Transit Time

For clarity, total delivery time consists of two stages:

Order Processing Time
Time required to prepare the order before dispatch.

Shipping / Transit Time
Time between carrier acceptance and delivery to the destination.

For example, an order requiring 3 business days of processing and 10 business days of transit may take approximately 13 business days from order placement to delivery.

6. Shipment Confirmation & Tracking

Once tracking information becomes available, we may send a shipment confirmation to the email address provided with your order.

The confirmation may include:

  • Carrier information

  • Tracking number

  • Tracking link

  • Shipment status

Please make sure the email address entered at checkout is accurate.

7. Tracking Activation

Tracking information may not become active immediately after a shipping label is created.

In some cases, please allow approximately:

1–3 business days

for the first carrier scan or tracking update to appear.

A temporary lack of tracking movement does not necessarily indicate that the shipment has been lost.

Tracking may update again once the parcel reaches another sorting or distribution facility.

8. International Shipping

MYRENOVA™ may accept orders for delivery to supported international destinations.

International shipping availability may depend on:

  • Destination

  • Product type

  • Carrier coverage

  • Import restrictions

  • Checkout availability

If our checkout allows you to select your destination and complete payment, the destination is generally supported for that particular order unless otherwise stated.

9. Customs, Duties & Import Taxes

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • Value-added tax

  • Brokerage charges

  • Customs processing fees

  • Other government-imposed charges

Unless checkout explicitly states that these charges have been prepaid or included, applicable import charges may be collected separately by the carrier, customs authority, or another relevant party.

Such charges are determined by the destination jurisdiction and are generally outside MYRENOVA™'s direct control.

Customers are responsible for complying with applicable import requirements associated with their destination, except where applicable law or the checkout terms provide otherwise.

We recommend checking local customs requirements before placing an international order if you are uncertain about potential charges.

10. Customs Clearance Delays

International parcels may be inspected or held by customs authorities.

Customs clearance times vary between destinations and may occasionally extend the estimated delivery period.

MYRENOVA™ cannot directly control delays caused by customs authorities, local postal systems, government inspections, or regulatory procedures.

We will, however, provide available shipment information if you require assistance locating an international order.

11. Shipping Address Accuracy

Customers are responsible for reviewing shipping information carefully before submitting an order.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number, where requested

An incomplete or incorrect address may lead to delays, failed delivery, or return to sender.

12. Address Changes & Order Cancellation

If you notice an error after placing your order or wish to request cancellation, contact us as soon as possible.

Contact

Email: service@myrqena.com

Where possible, please contact us within approximately 12 hours after placing the order.

We will make reasonable efforts to assist with:

  • Address corrections

  • Order cancellation

  • Other shipping-related changes

However, changes cannot be guaranteed once an order has entered fulfillment, been packed, or been transferred to the carrier.

If an order has already shipped, the normal delivery and return procedures may apply.

13. Multiple Shipments

An order may occasionally be divided into separate parcels.

This can happen when:

  • Products are stored at different fulfillment locations

  • Items become available at different times

  • Carrier requirements make separate shipments more efficient

If this occurs, packages may arrive on different dates.

Where available, separate tracking information may be provided for each shipment.

14. Delayed Shipments

Carrier delays can occasionally occur even after a parcel has shipped.

If your tracking information has not updated for several business days, we recommend:

  1. Reviewing the latest carrier tracking status;

  2. Confirming the shipping address on your order;

  3. Allowing additional time during weekends, holidays, or customs processing; and

  4. Contacting our customer support team if the shipment remains unusually delayed.

For assistance, email:

service@myrqena.com

Please include your order number and tracking number where available.

15. Lost Packages

If tracking or the carrier confirms that a shipment has been lost in transit, please contact us.

We will review the carrier information and order details.

Where a shipment is reasonably confirmed as lost, we may provide an appropriate remedy, such as:

  • Replacement shipment

  • Refund

  • Other resolution required by applicable consumer law

The appropriate solution may depend on the circumstances of the shipment and product availability.

16. Damaged Packages or Products

Please inspect your order after delivery.

If your item arrives damaged, contact us as soon as reasonably possible and provide:

  • Order number

  • Description of the damage

  • Clear photographs of the product

  • Photographs of the parcel or external packaging where relevant

  • Shipping label photograph where useful

For faster investigation, we recommend reporting visible shipping damage within 72 hours of delivery where reasonably possible.

After reviewing the information, we may provide an appropriate solution, which could include:

  • Replacement

  • Refund

  • Partial refund

  • Other suitable resolution

Any mandatory consumer rights you may have remain unaffected.

17. Delivered but Not Received

If tracking shows a shipment as delivered but you cannot locate it, we recommend first:

  • Checking around the delivery location

  • Asking household members or neighbors

  • Checking reception, mailroom, parcel locker, or building management

  • Allowing a short period in case the carrier marked the parcel delivered before final placement

  • Contacting the carrier for delivery confirmation

If the parcel still cannot be located, contact us at:

service@myrqena.com

We will review the available shipment information and assist where reasonably possible.

18. Refused or Unclaimed Deliveries

A shipment may be returned to the sender when:

  • Delivery is refused

  • The parcel is not collected

  • The address is incomplete

  • The carrier cannot complete delivery

  • Required import procedures are not completed

If this occurs, contact us so that we can review the returned shipment.

Any refund, reshipment, or applicable shipping deductions will depend on the reason for the return, carrier costs, order circumstances, and applicable consumer protection requirements.

19. Delivery Estimates Are Not Guarantees

All delivery windows shown in this Policy are provided for planning purposes.

Unless specifically agreed otherwise, an estimated delivery date does not constitute a guaranteed delivery date.

Events outside our reasonable control may affect delivery schedules.

Where applicable consumer law gives you specific rights regarding delayed or undelivered goods, those statutory rights will continue to apply.

20. Shipping Support

For questions concerning:

  • Order processing

  • Tracking

  • Delivery status

  • Address corrections

  • Damaged shipments

  • Lost shipments

  • International delivery

please contact our customer support team.

MYRENOVA™ Customer Support

Email: service@myrqena.com

Phone:
+86 755 8418 7272
+86 755 2853 8381

Please include your order number when contacting us about an existing purchase.

21. Business Information

The MYRENOVA™ online store is operated by:

Brand Name: MYRENOVA™

Legal Company Name: Shenzhen Saijin Technology Co., Ltd.

Business Address:
Building 3, Factory Unit 201 (Floors 1–4)
No. 58 Puxia Road, Liuyue North Community
Henggang Subdistrict, Longgang District
Shenzhen, Guangdong
China

Customer Support Email: service@myrqena.com

Customer Service Phone:
+86 755 8418 7272
+86 755 2853 8381

MYRENOVA™ is owned and operated by Shenzhen Saijin Technology Co., Ltd.

Shenzhen Saijin Technology Co., Ltd. is the legal business entity responsible for operating the MYRENOVA™ online store and providing customer-facing services associated with purchases made through this website.

Clear Delivery Information From Checkout to Your Door

Our goal is to keep customers informed throughout the order and delivery process.

If you need help locating an order or understanding its shipping status, contact us at service@myrqena.com with your order number.

MYRENOVA™ — practical products, transparent shipping information, and straightforward customer support.