Returns, Refunds & Exchanges
Last Updated: September 11, 2026
At MYRENOVA™, we want customers to understand their options clearly if an order does not work out as expected.
This Returns, Refunds & Exchanges Policy explains when an item may be returned, how to request a return, how refunds are handled, and what to do if your order arrives damaged, defective, incomplete, or incorrect.
MYRENOVA™ is owned and operated by Shenzhen Saijin Technology Co., Ltd.
1. Our 30-Day Return Period
Unless otherwise stated on the relevant product page or required by applicable law, you may request a return within 30 days after the date your order is delivered.
To qualify for a standard return, the product should generally be:
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Unused or unworn
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In substantially the same condition in which it was received
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Returned with its original packaging, accessories, manuals, or tags where applicable
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Accompanied by valid proof of purchase or the relevant MYRENOVA™ order information
Products showing significant use, accidental damage, modification, missing components, or other conditions that materially reduce their resale condition may not qualify for a standard change-of-mind return, except where applicable consumer law provides otherwise.
2. Requesting a Return
Please contact our customer support team before sending any product back.
Return Support
Email: service@myrqena.com
Phone: +86 755 8418 7272 / +86 755 2853 8381
When contacting us, please include:
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Your order number
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The name used for the purchase
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The email address associated with the order
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The product you wish to return
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The reason for your return
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Photos where the item is damaged, defective, or incorrect
After your request is reviewed, we will provide the applicable return instructions and, where necessary, the authorized return destination.
Please do not send a return without first contacting us. Unapproved returns may be delayed, refused, or difficult to identify.
3. Return Shipping
Responsibility for return shipping depends on the reason for the return.
Change-of-Mind Returns
For eligible returns made because you changed your mind, selected the wrong product, or no longer want the item, return shipping costs may be the customer's responsibility unless we state otherwise.
Damaged, Defective or Incorrect Orders
If we confirm that an item was:
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Damaged in transit
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Defective on arrival
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Incorrectly supplied
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Missing from the order
we will provide an appropriate resolution, which may include replacement, refund, or return instructions at our expense where appropriate.
Please contact us before arranging your own shipping, as unauthorized shipping expenses may not be reimbursable.
4. Damaged or Incorrect Deliveries
We recommend inspecting your package shortly after delivery.
If something is wrong with your order, contact us as soon as reasonably possible and provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the external packaging where shipping damage is involved
Once the issue has been reviewed, we may offer an appropriate remedy such as:
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Replacement
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Reshipment of a missing item
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Refund
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Partial refund where appropriate
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Other resolution required by applicable consumer law
Nothing in this Policy is intended to limit statutory rights relating to faulty, defective, or misdescribed goods.
5. Items That May Not Be Eligible for Return
Certain products may be excluded from ordinary change-of-mind returns where permitted by law.
Examples may include:
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Personalized or custom-made products
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Products materially altered after delivery
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Items returned incomplete
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Gift cards
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Products marked as final sale where such exclusions are legally permitted
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Hygiene-sensitive items that have been opened or used, where applicable
A promotional or discounted price does not automatically remove any rights you may have under applicable consumer protection law.
If you are unsure whether your item can be returned, contact us before sending it.
6. Exchanges
Where you would like a different product, model, design, or compatible version, please contact us first.
Depending on the circumstances, we may recommend:
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Returning the original eligible product; and
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Placing a separate order for the replacement product.
This approach can help avoid delays caused by stock availability or price differences.
Where the original product is defective or incorrectly supplied, please contact us before placing a replacement order so that we can review the issue first.
7. European Economic Area and EU Cancellation Rights
Where applicable consumer law gives customers in the European Union or European Economic Area a statutory withdrawal right, eligible customers may generally have 14 days to notify us that they wish to withdraw from a qualifying distance purchase.
The applicable period, exclusions, return conditions, and reimbursement requirements will be determined according to the consumer law that applies to the transaction.
Certain products may be exempt from statutory withdrawal rights, including specific personalized or hygiene-sensitive goods where permitted by law.
Your statutory consumer rights operate independently of any additional commercial return period offered by MYRENOVA™.
8. UK Consumer Orders
Customers in the United Kingdom may have cancellation, refund, repair, or replacement rights under applicable UK consumer legislation.
Where statutory rights apply, this Policy does not replace or restrict those protections.
For qualifying distance-sale cancellations, customers should contact us promptly at:
We will provide the appropriate instructions based on the circumstances of the order.
9. Refund Review Process
Once an authorized return arrives at the designated return location, it may be inspected before a refund is approved.
We may review:
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Product condition
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Original packaging
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Included accessories
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Order details
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Reason for return
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Evidence previously provided to customer support
We will contact you if additional information is required.
10. How Refunds Are Issued
When a refund is approved, it will generally be sent back to the original payment method used for the transaction, unless another method is required by law or agreed with you.
We aim to process approved refunds within approximately 10 business days after the return has been received and reviewed, although the exact time may vary depending on the circumstances.
Once a refund has been issued by us, your:
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Bank
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Card issuer
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PayPal account
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Payment provider
may require additional processing time before the funds appear in your account.
These external processing times are outside our direct control.
11. Original Shipping Charges
Whether original shipping charges are refundable depends on:
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The reason for the return
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The delivery method selected
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Applicable consumer law
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Whether the entire order or only part of the order is being returned
If an order is returned solely because of a change of mind, original expedited or premium delivery charges may not be refundable where permitted by law.
Where goods are defective, incorrect, or otherwise covered by mandatory consumer rights, applicable legal requirements will take precedence.
12. Refund Delays
If you have received confirmation that a refund was issued but it has not yet appeared, we recommend:
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Checking the original payment account;
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Allowing your bank or card issuer its normal processing period; and
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Contacting the payment provider if necessary.
If you still need assistance, contact:
Please include your order number and any refund confirmation information.
13. Return Destination
Returns must be sent only to the return destination provided by our customer support team after your return request has been reviewed.
Our legal business address is:
Shenzhen Saijin Technology Co., Ltd.
Building 3, Factory Unit 201 (Floors 1–4)
No. 58 Puxia Road, Liuyue North Community
Henggang Subdistrict, Longgang District
Shenzhen, Guangdong
China
Important: The business address above is provided for company identification and correspondence purposes. It should not automatically be treated as the return warehouse for every order.
Because fulfillment and return handling arrangements may vary, please obtain return instructions from service@myrqena.com before shipping any item.
14. Orders Returned to Sender
If a package is returned because of circumstances such as:
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An incorrect or incomplete delivery address
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Refusal of delivery
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Failure to collect a package
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Other carrier-documented delivery issues
please contact us.
Any refund or reshipment will be reviewed based on the circumstances, applicable shipping costs, and relevant consumer protection requirements.
15. Cancellations Before Shipment
If you need to cancel or change an order, contact us as soon as possible.
We will make reasonable efforts to assist, but once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.
If the order has already shipped, the applicable return procedure may need to be followed after delivery.
16. Statutory Consumer Rights
This Policy describes our general commercial return process.
It does not exclude, restrict, or replace consumer rights that cannot legally be waived under the laws applicable to your purchase.
Where mandatory consumer protection law provides stronger rights than this Policy, those statutory protections will apply.
17. Business Information
The MYRENOVA™ online store is operated by:
Brand Name: MYRENOVA™
Legal Company Name: Shenzhen Saijin Technology Co., Ltd.
Business Address:
Building 3, Factory Unit 201 (Floors 1–4)
No. 58 Puxia Road, Liuyue North Community
Henggang Subdistrict, Longgang District
Shenzhen, Guangdong
China
Customer Support Email: service@myrqena.com
Customer Service Phone:
+86 755 8418 7272
+86 755 2853 8381
MYRENOVA™ is owned and operated by Shenzhen Saijin Technology Co., Ltd.
Need Help With a Return?
If you are unsure whether your order qualifies for a return, refund, replacement, or exchange, contact us before shipping anything back.
Providing your order number and a short explanation of the issue will help us review your request more efficiently.
Email: service@myrqena.com
Phone: +86 755 8418 7272 / +86 755 2853 8381
MYRENOVA™ — clear policies, straightforward support, and practical solutions when something goes wrong.